Cancellation & Refunds
Ordered the wrong thing? Speed matters here — the earlier you act, the more we can stop. Here is exactly how cancellation works at every stage.
Pending / not started
Cancellable in almost all cases → 100% refund to panel balance.
In progress
Best-effort stop. Delivered portion is charged, the undelivered remainder is refunded proportionally.
Completed
Cannot be cancelled — delivery already happened. Refill-eligible services still get free top-ups on drops.
How To Cancel
- 1. Orders page — if the order shows a Cancel button, press it. The request goes straight into the delivery system.
- 2. No button? Open a ticket with the order ID and "Cancel request" — we trigger it manually from our side.
- 3. Refund lands automatically — the moment the system confirms the stop, the refund credits your balance. No follow-up needed.
Special Cases
- Drip-feed orders: remaining (unstarted) runs can be cancelled anytime; completed runs are chargeable.
- Subscriptions (auto-likes/views): stop future posts anytime from the Subscriptions page; already-delivered posts are chargeable.
- Refill button orders: refill and cancellation are different — refill tops up drops for free inside the guarantee window; it never charges you again.
- Provider-stuck orders: if an order sits In-Progress abnormally long with no movement, ticket us — we chase it and refund whatever cannot be delivered.
Quick FAQ
How fast do cancellations process?
Pending orders: usually instant. In-progress orders: as soon as the delivery network confirms the stop — typically minutes to a few hours. The refund credits automatically either way.
Where does my refund go?
Always to your TheMainSMM panel balance, instantly reusable on any service. Balance never expires.
Can I cancel a deposit?
Deposits are final and non-withdrawable — they exist to be spent on services. If a deposit was made by genuine mistake (wrong amount, duplicate), contact support within 24 hours and we will review it case by case.
I cancelled but see no refund?
Refresh the Add Funds / Account page first — balance updates in real time. Still missing after 1 hour? Open a ticket with the order ID; we will trace the transaction log.