TheMainSMM Rules & Policies

Welcome to TheMainSMM — running since 2019 and trusted by thousands of creators, brands and resellers. Our panel is fully automated: orders, refills and refunds are processed by the system by the same rules for everyone. We cannot manipulate your data or your numbers — that is exactly why your money is 100% safe here. Please read these rules once before ordering; placing an order means you accept them.

🚫 The 5 Golden Rules — Never Do These

Most cancelled orders and rejected refills happen because of these five mistakes. One picture each — remember them and you will never lose an order.

1. Never order for a private account

Your profile or post must be public and your subscriber / like / view counter must be visible before you order. If you switch the account to private, or the video/post gets deleted after ordering, the order is marked Cancelled and no refill is possible.

2. Never place two orders on the same link at the same time

Wait until the first order is fully completed before ordering again for the same link. A second running order mixes the counts, the system cannot track either order correctly, and you may receive less quantity — with no refund for the overlap.

3. Never change your username or delete the post after ordering

Refill works on the exact link of your Order ID. If you change your @username, make the account private or delete the post, the link stops working — and the refill guarantee for that order is void. Keep everything unchanged until the order (and its refill period) is over.

4. Never order from two panels for the same link

If followers arrive from another panel while our order is running, drops and counts cannot be verified. In this case there is no refund and no refill — you can only wait until the order is completed or cancelled by the system. Order the full amount from one place so every order can be tracked and refilled properly.

5. Never boost prohibited content

Orders for porn, politics, extremism or any content designed to stir public opinion are not allowed. Such orders are cancelled, and repeated attempts lead to account suspension.

📋 Ordering Rules

• Check the link carefully before submitting — orders cannot be edited or cancelled after they enter the system (unless the system itself detects a problem).
• Use the full public URL of the post / profile / channel exactly as the service description asks.
• Wrong or non-working links are detected automatically — such orders are auto-cancelled and auto-refunded to your TheMainSMM balance, so no need to worry.
• Respect the minimum and maximum quantity shown on each service.
• By placing an order you confirm that you have read and accepted all the rules on this page.

🔄 Refill Policy

• Refill applies only to services that show a refill guarantee (for example R30 = 30 days) and works per Order ID, not per link.
• The system counts like this: Start Count + Order Quantity = Guaranteed End Count. Example: start count 1,000 + order 1,000 → refill is available whenever your count drops below 2,000. Every order is checked separately by its own numbers.
• Drops smaller than 5% may be rejected on small orders — the system only counts real drops above that threshold.
• If a drop happens, press the Refill button on the Orders page (or message support). Do not place a new order for the same link until the refill is fully done — otherwise the new order picks up the wrong start count and you may receive less.
• Big-base accounts: if your account already has a very large audience (example: 200K followers) and you order a small amount (example: 20K), old-audience drops cannot be separated from ours — refill is not possible in that case. Order at least 20% of the existing count, and for very large totals (1M+) take the full amount from one panel only.
• Refill speed depends on load and platform updates, but is usually completed within 24–72 hours.
• No refill if the username was changed, the account went private, or the post was deleted (see Golden Rule 3).

💰 Refunds & Cancellations

• Cancelled = fully refunded to your TheMainSMM balance, automatically.
• Partial = the remaining (undelivered) quantity is refunded. Example: ordered 1,000, delivered 500 → 50% of the payment returns to your balance.
• Refunds for a running order are possible on some slower services, but not on fast/instant services that are already processing.
• No refund when followers from another panel landed on the same link (see Golden Rule 4) — wait for the system to complete or cancel the order.

💳 Payments & Account

• Added funds stay as TheMainSMM balance and can be spent on any service. Deposits cannot be reversed back to your bank/card in any case — decide your deposit amount accordingly.
• We never deduct funds without a matching payment record. You can verify every movement on the Payments page at any time.
• Payment stuck or failed? Don't worry — message us on WhatsApp with your username and the payment screenshot. Your money is 100% safe and will be credited after verification.
• Payment manipulation, fake proofs or chargeback attempts lead to immediate account suspension.

🤝 Support & Fair Conduct

• Our team solves every reasonable issue — orders, refills, payments — via Tickets or WhatsApp, usually within hours.
• One ticket per issue is enough; duplicates slow everyone down.
• Threats, abuse or bad behaviour towards support staff lead to account suspension. Respect is a two-way street.

⚖️ The Agreement

TheMainSMM is an automated system — rare system errors can happen, and when they do, we fix them fairly by these rules. Every new order you place means you have read, understood and accepted everything on this page. Questions? Read the FAQ, open a support ticket, or ping us on WhatsApp — we are online 24/7.